Every single time we try to use subway ticket machines in Japan by ourselves, a local runs up, asks where we are going (if they don’t speak English, they pantomime) and then guides us through the entire process. Today was no different. As I stood looking for one of the machines with an English button, a couple ran up, demonstrated how to use the machine and then walked us to the correct Metro entrance! On the return from Umeda, a subway employee took one look at us and insisted on pointing to the proper button. All a westerner has to do in Japan is stand, look perplexed and I will be very surprised if no one offers to help.